Feedback
Soft skills
2 min
What is feedback?
Feedback is a reaction to a product, action or a person’s performance.
Types of feedback
Positive feedback:
When positive feedback is provided?
- Helps increase confidence;
- Motivates the person receiving it;
- It gives the certainty that you are on the right track.
- When good work, successful projects and dedicated skills deserve recognition and appreciation;
- If you’re looking to inspire someone and boost their confidence in their abilities.
Negative feedback:
What is the impact of negative feedback?
- It is the process of pointing out a mistake made by someone;
- A criticism, a non-constructive reaction.
- It demotivates the person receiving it;
- It lowers that person’s motivation and morale;
- It does not add any value as long as it does not become constructive.
Constructive feedback:
What is the impact of constructive feedback?
- Vital for continued development;
- It is offered for the purpose of correcting and improving a person’s work;
- It comes with a solution.
- It helps you understand what you do well and what you don’t and where you need help;
- It helps you to understand what improvements are needed to correct mistakes and develop;
- It helps you improve your performance and grow professionally.
What do you do when you get feedback?
1. Listen actively:
- Maintain eye contact;
- Keep your body language open;
- Summarise what you heard;
- Ask for clarification (if necessary).
2. Manifest curiosity:
- Try not to object or disagree with the information received while the interlocutor is speaking, even if the feedback is wrong or unfounded;
- There is only one appropriate response to constructive criticism and that is “Thank you”.
What do you do after you get feedback?
- Try to understand the feedback;
- Try to apply the received feedback.
How to understand feedback
- Clarify with the person from whom the feedback was received;
- You ask yourself or your colleagues questions to understand the information you receive.
How to apply the received feedback
- Whether you ask other colleagues for help or do it yourself, applying feedback requires developing a plan;
- Put the plan into practice, working a little each day towards the end goal;
- Evaluate the results.
3 steps of how to ask for feedback
- Find the right person;
- Check availability;
- Ask, listen, evaluate, apply feedback.
Why is feedback important?
- Clarify expectations;
- Help people learn from their mistakes;
- Helps build and strengthen self-confidence.
More details can be found in the attached file.
